[Add a quote here from one of your company executives or use this space for a brief summary of the document content.]
|Integrated Enterprise Systems
Case Study Objective:
This case study is an opportunity for you to practice your knowledge and to develop skills of working in teams.
SAMPLE CASE STUDY
Gold pizza is a Pizza restaurant established in 2000. The pizza restaurant uses food ingredients, including meat, vegetables, and seafood, which meet the set standards. It is a small restaurant owned by two people. One of them was responsible for buying goods and bringing them to the restaurant two times a day: every morning and late afternoon. The other owner manages the restaurant activities and organizes shifts for employees. Because the restaurant is open 24 hours, seven days a week, with three shifts, they employ well-experienced employees on each shift. The restaurant has three chefs for making the dough of pizza and sauce, three well-trained employees for preparing and putting the ingredients in the pizza, and three well-trained employees for cooking the pizza and controlling the oven heat. The owners work in this restaurant with other employees to help them.
The process starts by welcoming the customer and giving them the menu. The customer looks into the menu and then places their order. The cashier writes down the order on a separate paper for each customer, calculates the prices, and then asks the customer to pay (3 minutes). After getting the payment, the cashier handed the paper of each order to the second employee. The second employee then starts pizza preparation based on the order (the restaurant has two bases of dough: the thin dough and the thick dough) (4 minutes). The next employee is responsible for filling the pizza with the ingredients based on each customer’s order (2 minutes). The next employee takes the pizza, puts it into the oven until it is ready, and then gets it back (3 minutes for thin dough base and 5 minutes for thick dough base). The last employee cuts the pizza and packages it, then hands it to the customer (2 minutes).
The restaurant starts to get a lot of orders that are over its capacity due to its reputation. It usually gets around 25 orders from persons coming to their restaurant in each hour. Each order – on average – includes 4 Pizza of different bases and ingredients. However, the restaurant lost a couple of its experienced employees responsible for preparing and cooking pizzas.
The Gold pizza restaurant was very successful and had many customers and significant revenue. However, the restaurant starts to lose many of its loyal customers and receives a considerable number of complaints. The managers started to investigate the complaints they received. They also contacted their loyal customers to understand the different issues more clearly. After this deep investigation, they categorized the issues into the following categories:
Note: the above mentioned case study is just an example; students are supposed to find a separate case study for any area of manufacturing, business, market, etc.
|Explain the interdisciplinary concepts, theories, and trends in ES and their role in supporting business operations.|
|Design ES architectural models for various business processes.|
For example, if quality and time perspectives are taken then mention at least 1 issue related to quality and 1 issue related to time in the process
As-Is Process Model:
See Appendix 1 for As-Is process model example.
|Discuss the issues and challenges associated with implementing ES and their impacts on corporate enterprises.|
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