In the unlikely circumstance if our clients are dissatisfied with our services, we have an active refund policy that covers a broad spectrum of events.
We are, therefore, obliged to refund our clients whenever they present reasonable requests for a refund.
In case you are charged twice, we guarantee you 100% refund on one of the transactions that you made by mistake.
In the unlikely and unfortunate situation, we are unable to get the best writers to handle your paper/problem, we guarantee a 100% refund upon your request.
We have the best and most qualified writers in this industry.
Our writers are well recruited, coming from diverse fields able to meet all your needs.
Lateness in Delivery
We may also have situations when an assignment is delivered past the indicated due date.
Kindly note that we will not provide a refund if the reason for lateness is lack of vital information (regarding the order) by the client.
However, in the unlikely event the setback was because of our inaccuracy, we guarantee you a 100% refund.
In case you need revision and we are unable to find a suitable expert to work on it, we guarantee a 10%-55% refund.
The refund amount will be as per our manager’s findings after a thorough probe into the situation.
Dissatisfaction on the Quality of Work
When the client feels dissatisfied with the quality of work, that is, the work is not of high-quality as per the client, we also guarantee a refund. However, the amount of the refund money the client will receive is as per the findings of an investigation by our manager concerning the claim. Additionally, to get a refund based on plagiarism, we require a plagiarism report as evidence of a lack of originality.
A provision for requesting for refund is not later than 10 days from the due date indicated in the order form. We kindly ask our clients to present their request for a refund calmly. Furthermore, we cannot guarantee a refund with an open and active argument. However, we gladly accept criticisms. Also, we appreciate feedback and suggestions from our clients. Such information is vital and will help us improve service delivery.
Time Taken for Processing Refunds
It will take a period of at most 10 working business days for the manager to have enough time to process the request. We kindly request patience and total corporation to make this successful. In the event a client presents a request for a refund, the manager will ensure to conduct a thorough investigation to ensure the validity of the request claim. Therefore, upon ascertaining the issues, the manager then grants the client with their wish. We also encourage our clients and prospective clients to present to use with any questions regarding the assignment in due time.