Discuss the meanings of the five performance objectives for the product or service. Analyse the market requirements of the product or service and discuss how they influence the five performance objectives.

MODULE: NBS- 5010Y COURSEWORK
 
 
Your Task:
 
Choose a product or service that you are familiar with or one you would like to study. Write a report to undertake a strategic review of the current operations for the organization that offers the product or service.
 
Key Steps:

Choose a product or service that you would like to study. Factors that you might like to consider include:

Product and service that you are familiar with or perhaps would like to know more about;
There should be sufficient information about the operations management of the organization that offers the product or service in order to make an assessment;
Try and select an organization that has applied advanced operations   management practices.

Complete main report, by following the steps set out in the Primary Objectives section (see below). You can use the primary objectives as a framework to conduct the analysis.
Write Executive Summary before the main report, which summarizes the key points of the report.
Submit coursework on right date and BEFORE the time given for submission.

 
Primary Objectives
 
The primary objectives are those objectives that your report must address in order to achieve a pass mark.
 

Apply the 4-V model to analyse the attributes of demand for the product or service, and the associated implications for the operations.
Discuss the meanings of the five performance objectives for the product or service. Analyse the market requirements of the product or service and discuss how they influence the five performance objectives.
Devise an operations strategy for the organization and explain why.
Identify the challenges that the organisation faces in relation to current operational context and discuss how to deal with these challenges by improving product and/or service designs.

 
 
Presentation
The report should be designed and written so it looks and feels like a report that a consultant would issue to the organization.
It should contain:

Both an executive summary and a main report;
Graphs, diagrams, tables and examples to illustrate and effectively communicate information;
Full references for the report and other sources of information used should be included.

 
General Guidance 

This is an individual report and you must work alone in your research and report writing.
The recommended word length is 2500 words.
Use of diagrams and supporting examples is vital.
You are expected to apply operations management theories and concepts to your chosen organisation in order to answer the questions posed.
Use a range of sources for different types of information and knowledge (e.g. academic references, examples provided in class, news stories and reports by Non-

Governmental Organisations)

You may use Appendices to include data, supporting information, etc.
Please also refer to the Student Handbook and Student Performance Accelerator for more general guidance and information about writing references and citations and word count.
The coursework will be marked by taking account of the primary objectives as well as the senate scale (Please refer to the student handbook).

 
 
 
Submission deadline:  15 Dec. 2016
 
 
Word limit: 2500
 
 

Please preserve anonymity by using your university number, not your name.
This coursework counts for 50% of the assessment in this module.

 
 
 
 
Referencing
 
Your coursework should clearly distinguish between your original words and ideas, and those of others. When referring to the work of others, from books, journals or any other source (including the internet), it is essential that you make this clear by acknowledging your source and referencing correctly.  Failure to reference correctly will lose you marks and may constitute plagiarism or collusion.   Unless specified otherwise by the module organiser, Norwich Business School uses the Harvard system of referencing.
 
University Policy on Plagiarism and Collusion
 
It is important that all students familiarise themselves with the rules and regulations regarding plagiarism and collusion.  Understanding these rules will help you to avoid plagiarism, and to maintain the quality of your academic work.
 
The current rules and regulations can be found at:
http://www.uea.ac.uk/services/students/let_service/let_plagiarism_aware/plagiarism_students
 
The link contains the following sections:

 
Individual study skills support and advice on referencing is also provided by the Learning Enhancement Service at the Dean of Students Office.
 
You may be requested to provide a digital copy of your coursework (after an initial examination of the hard copy by the coursework assessors) for use with plagiarism detection software. Instances where plagiarism is suspected will be investigated by the NBS Plagiarism Officer. Students who are found to have plagiarised will be penalised.
 
In proven cases offenders will be punished and the punishment may extend to degree failure, temporary suspension or expulsion from further study if the case comes before a Discipline Committee of the University.
 
Word limits
 
Where the assessment criteria for an item of coursework includes a requirement to write to a specified word length, the word count should be stated accurately on the front sheet.  In such circumstances marks may be allocated or not awarded depending upon the achievement of this criterion.
The word length for coursework, written assignments, projects, reports and dissertations shall include the text only. The expected word length for coursework, written assignments, projects, reports and dissertations will not include appendices, footnotes, endnotes, bibliographies, graphs, charts, diagrams, tables and their labels.
There shall be no deduction of marks or other penalty where an item of coursework otherwise does not meet the expected word length. However, it is important to remember that failing to provide sufficient material, producing material that lacks focus or including material that is irrelevant will probably result in a lower mark on the basis of the lack of academic merit of the work submitted.
Coursework Deadlines
Work for assessment should be submitted to the relevant Learning and Teaching Service Hub. Please ensure that you know the specific location of the submission box in advance of your first deadline.  During semesters, an out-of-hours drop box will be available in the Library, for hard-copy submissions up to midnight, Monday to Thursday.
All coursework must be submitted by 3.00 pm on the specified date.  Failure to submit on time without an approved extension will result in a penalty for late submission.
 
Work submitted after the published deadline must be submitted at the reception desk of the relevant Hub, during office hours (8.00 am – 6.00 pm Monday to Friday). Students will receive a date/time receipt for any such submission.
Please note that the deadline represents the last time that a piece of work can be submitted, and not a target.  You are advised to plan ahead, and submit work well in advance of the deadline.  This will help to ensure that any last minute delays do not result in late submission.

Extensions to coursework deadlines
 
In exceptional circumstances, a request for an extension to a deadline for the submission of work for assessment may be submitted.  Requests for Coursework Extensions should be submitted to the appropriate Learning and Teaching Service Hub, prior to the deadline, on a University Extension Request Form, together with appropriate supporting evidence.
Extension requests can be submitted on the following grounds:

Medical (subject to a doctor’s note)
Serious personal issues (subject to supporting evidence)

 
Extension requests will not be considered for the following:

Poor time management
Transport or parking delays
IT problems (unless evidence can be provided from an IT technician)
Medical or personal circumstances that are not accompanied by supporting evidence

 
You should plan your work so that minor delays do not prevent submission on time.  In all cases, you should ensure that you make regular backup copies of all coursework in progress.
 
Where extenuating circumstances prevented you from applying for an extension in advance of the deadline, work submitted after the deadline should be accompanied by a completed University Extension Request Form. Allowance will be given for acceptable extenuating circumstances and in such cases penalties for late submission will not be applied.
 
Extension requests will be considered by the appropriate Learning and Teaching Service Manager in those instances where acceptable extenuating circumstances exist and the request is submitted before the deadline. The designated member of academic staff in the School will consider all other requests.
Penalties for late submission
 
If you submit coursework after the published deadline, without an approved extension, the following penalties will apply:
 

Work submitted
Marks deducted

on the day following the due date
10 marks

on either the 2nd or 3rd day after the due date
20 marks

on the 4th day after the due date and before the 20th day after the due date. 
all the marks the work merits if submitted on time (i.e. no marks awarded)

After 20 working days
work will not be marked and a mark of zero will be entered

 
Saturdays and Sundays will not be taken into account for the purposes of calculation of marks deducted.

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