DT3SO/S1D

DT3sO/S1DDUBLIN INSTITUTE OF TECHNOLOGYCOLLEGE OF BUSINESSAUNGIER STREETMSc in International BusinessDT35OSemeste1r ExaminationJanuary 2014International Operations Management & Information SystemExternalE xaminer(s): Dr RobertoP alaciosR odriguesInternal Examiner(s): Dr. Waleed Abo HamadMs. Audrey JenningsTuesday, 7th January 20142pm 5pmInstructions: Pleasea nswerT HREE (3) questionso, nef rom eachS ectiona nd oneother question from either Section A or B.All questionsc arry equalm arks.Please use separate answer books for Section A & Section B.SectionA InternationaOl perationsM anaeementInstructions:You answera nyT HREE questionso f the following.All questioncsa rrye qualm arks.Mark clearlyo n the answers heet he questionn umbert haty ou areanswering.Ouestion Ia) What are the typical benefits of ERP?b) List the sevento olso f TQM.c) Explain the strategicim portanceo f forecasting.d) Considerth e processfl owcharti n the figureb elow.DT35O/ISD(20 marks)(20 marks)(20 marks)The estimateda veragep rocessingt imes for eacha ctivity in the processa re shown inthe table below.Activitv hocessing Timc (in min)Whati s the averagec yclet ime for the process?ouestion 2(40 marks)a) Cycle time andc apacitya nalysisp rovidev aluablei nformationa boutp rocessperformance.l. Mentionf ive approachetso reducec yclet imest hroughp rocessre design.2. Explaint wo fundamentawl ayst o increasep rocessc apacity.(40 marks)410659)ABCDEFDT35O/ISDb) A defencec ontractoirn Londonh ass ixj obs awaitingp rocessingP. rocessingtim e anddue dates are given in the table.Jon h,ocEsslNc Jon Dur D.lrrJon Tnrm, (Dnvs) (TINTE)ABcDEF06t 2140210o422l 430l 825341. Sett hep rocessinsge quencaec cordingto SPTr ule.2. Evaluateth e aboves equencbey computing:i. Averagec ompletionti meii. Average number ofjobs in systemiii. Averagejo b latenessiv. Utilisationouestion3‘ (6omarks)a) Managerso f both servicea ndm anufacturingo rganisationms ustw eigh manyfactors when locating new facilities. Identifu the factors that affect locationdecisionsre garding:1. Countryd ecisions.2. Region/C ommunityd ecisions.3. Site decisions.(30 marks)b) The presidenot f Hill EnterprisesT,e rri Hill, projectsth e firms aggregatdee mandrequirementso vert he next 8 monthsa s follows:Jan.Feb.Mar.MayJuneJuly2,2002,2001,8001,400Her operationsm anageirs consideringa new plan,w hichb eginsin Januaryw ith 200unitso n hand.S tock-ouct osto f lost salesis €100p er unit. Inventoryh oldingc osti s€20 per unit per month.Evaluateth e followingp lansb y computingth e costsf or Januaryth roughA ugust.1. Vary the workforcel evelt o executea “clrase”s trategyb y producingth equantityd emandedin thep rior month.T heD ecembedr emanda ndr ateo fproductiona reb oth 1,600u nitsp er month.T he costo f hiringa dditionalworkersis €5,000p er 100u nits.T hec osto f layingo ff workersis €7,500p er100 units.1,4001,6001,800DT35 O/S1 D2. Producea t a constanrta teo f 1,400u nitsp erm onth,w hich will meetm inimumdemandsT. henu ses ubcontractingw, ith additionalu nits at a premiump rice of€7 5 per unit.(70 marks)Ouestion4a) Whati s Six Sigma?H ow areS ix Sigmat oolsr eflectedin the DMAIC process?(40 marks)b) Montoya-WeisEs ngineering(M WE) is a Dallase ngineerinfgir m that producescustomisedin strumentationfo r the aerospacien dustry.M WE is thinking aboutoutsourcingth e productiono f a particularc omponentto a Fort Worth manufacturer.The Fort Worth manufacturehr aso fferedt o maket he componentsfo r a price of $25each,b asedo n an annuavl olumeo f 32,000M. WE managemenhta sd evelopedth efollowing figures:Current manufacturing operations Fort Worth manufacturerFixed Costs:Plant and overhead: $800,000 per yearVariable Costs:Price per component $25Other costs:$8.5p eru nit Administrativeco sts:$5 per unit$50,000p ery ear$65,000p ery ear$1.50p eru nitIn additiont o cost,M WE managemenhta si dentifiedt wo otherd imensionstoconsiderq: ualitya ndo n-timed elivery.M WE managemenhta se stablisheidm portanceweightso f 0.2,0.5,a nd0 .3f or cost,q uality,a ndo n-timed eliveryr,e spectively.Finally, purchasinge xpertsa t MWE haver atedt he performanceo f currentmanufacturinga ndF ort Worth manufacturewr ith regardt o theset hreed imensions.Theirr atings( 1 : “poor”t o 5 “excellent”a) rea sf ollows:Dimension Current manufacturing operations Fort Worth ManufacturerCostQualityOn-time deliveryCalculateth e total costso f eacho ption,a sw ell ast he overallp referencesc ore.(60 marks)Ouestion 5a) Simulationis the imitationo f the operationo f a real-worldp rocesso r systemo vertime by meanso f analogousi tuationw, ith the purposeo f gainingi nformationm oreconvenientlyin ordert o enhanceth e systemp erformance.1. Describeth em ainp haseos f developinga simulationm odel?54JaJ5JDT35O/ISD2. Whata ret he maino bjectiveso f usings imulationm odelsi n businessp rocessanalysis?(40 marks)b) An electronicsm anufacturemr uste xpandb y buildinga secondfa cility. Thesearchis narrowedto fourl ocationsa, ll of whicha rea cceptablteo managemeninttermso f dominanfta ctorsA. ssessmenotf theses itesi n termso f sevenlo cationfactors is shown as following:Location Factor WeightFactor Score for Each LocationFrance Germany ltaly Englandl. Labour climate2. Qualityo f life3. Transportatiosny stem4. Proximity to markets5. Proximity to materials6, Taxes7. Utilities0.2a0.160.160. t40.120 . t 20.10445341432344334554433l .2.Which sites houldt he managemencth oosefo r the secondfa cility?If thew eightsf or Qualityo f life andU tilitiesa rer eversedh, ow wouldt hisaffect the decision?(60 marks)SectionBQuestion 6DefineS trategicA lignmenta nd seto ut your understandinogf the purposeo f StrategicInformationS ystemsP lanning.I dentify,d escribea ndo utlinet he activitiesf or eachcomponenot f the SISPp rocessa ndt he role methodologiepsl ay in the planningp rocess.Strategicp lanningf or GlobalI S/IT hasg reaterc hallengesd, iscussth is statement.M akereferenceto organisationyso u aref amiliarw ith.Question 7In ordert o understandth e scopeo f InformationS ystemsi n organisationsw, e outlinedt hevariouss ystemsa t differentl evelso f an organisationu singa ‘Pyramid.W e identifiedh owIS/IT had spannedth e Enterprisea nde nabledo rganisationtso seamlessliyn tegrateth eir IS/ITsolutionsD. escribet he variouss ystemsth atc anb e implementedto enablec ross-functionalandi nter-organisationianlt egrationa ndt he outlinet he challengesa ndb enefitso f suchimplementationisn a globalo rganisation.Question 8Traditionals trategicfr ameworksh aveb eena daptedto be usedi n identifyingt he strategicrole of IS/IT in enablinga sustainablceo mpetitivea dvantage.D iscusst his statemenbt youtliningt he importantr ole of threes trategicfr ameworksi n identifyingt he IS/ITcontribution.D ata is beingi dentifieda sa differentiatorin gaininga competitivea dvantagefor manyo rganisationso,u tlineh ow the Valuec hainf rameworkh ase volvedt o embraceth isadvancea nda lsor efert o the role of enablingt echnologiesin its implementation.

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