How would you facilitate your discussion with Minoo so that she understands how information is shared within your service and with other service providers to plan for service delivery? In your response consider the impact of statutory mandates (100 words).6. How would you help Minoo to set goals and participate in managing her case? In you answer, consider the two goal categories that were covered in your learning: Process goals and Outcome-based goals (100 words).7. What impact could your values, as well as those of Minoo and her children, have on the outcomes of service delivery (approximately 50 words)?8. How would you address Minoo’s experiences, skills and values to help her develop a plan to reach her goals (approximately 100 words)?
Case study A, Part 2 – MinooMinoo returns to your community service centre for her follow-up meeting to discuss her short- and long-term needs. You begin the meeting by checking in with her about whether she fully understands her rights and responsibilities, and asking her if she has given more thought to her goals. Minoo said that she asked Talia’s teacher to help her read the brochure you gave her and that she felt clear about what was required.You then ask Minoo if she has given any more thought to her goals and if she would like to change or add any. She says that she wants Ajak and Talia to be proud of her. You ask her what she thinks would make Ajak and Talia proud of her, and she tells you that if she could read and write well and get a good job in an office, this would make them proud of her.You work with Minoo to establish some priorities and timelines for her goals. You then develop an action plan that encompasses how you will monitor Minoo’s progress and how you will change her plan as her needs change. In your action plan, you include the services that may be available to Minoo to help her to reach the outcomes she wants.
Questions:1. What are three behaviour change models you could apply to Minoo’s case to help her take personal responsibility for making changes in her life? Provide a brief overview of the theory behind each model by completing the table below (100 words).Behaviour change model Overview of the model• • •
•• • •
2. What services are available in Sydney’s Blacktown area that might be able to help Minoo to achieve her goals? Find two services, provide their contact details and describe how their services can help. Complete the table below with this information: (100 words)Service name Contact information How theservices can help
3. How will you identify and agree on role boundaries in Minoo’s case? Why is it important to do this (100 words)?4. How will you integrate appropriate cultural considerations into your case management plan (100 words)?
5. Using the template below, develop a case management plan for Minoo that reflects her initial assessment of needs.50 wordsCase management planClient name: Date of birth:Date: Aboriginal or Torres Strait Islander? Yes / NoEthnicity:Review date: Religion/spirituality:Issue Goal Strategies to address goal
Strengths to support goals Limitations that prevent goals
Services providedName of service Contact details Strategy to address goal
6. Referring to the case management plan that you developed in the last question, prioritise Minoo’s goals into immediate, short- and long-term needs for her and her children. Complete the table below with this information.100 wordsNeed Immediate, short-term or long-term
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