Restaurant Mishap Imagine that you are the customer service manager for a restaurant. Recently,…

Restaurant Mishap Imagine that you are the customer service manager for a restaurant. Recently, several of your customers became ill, some seriously, from an ingredient that was mishandled by your supplier. Write a letter to the media to communicate your company's position on this matter and restore the public's confidence in your restaurant. In your letter, be sure to describe the source of the problem and your company's response. WRITE EXPERIENCE: GRADING CRITERIA Focus Goal 1: Establish and maintain a controlling idea or bottom line throughout the document in
Restaurant Mishap Imagine that you are the customer service manager for a restaurant. Recently, several of your customers became ill, some seriously, from an ingredient that was mishandled by your supplier. Write a letter to the media to communicate your company's position on this matter and restore the public's confidence in your restaurant. In your letter, be sure to describe the source of the problem and your company's response. WRITE EXPERIENCE: GRADING CRITERIA Focus Goal 1: Establish and maintain a controlling idea or bottom line throughout the document in order to achieve the purpose established in your writing prompt. Re-read your document. Find a sentence that you could use as the controlling idea or bottom line of your document. You may also write a new sentence if you wish.Once you have your controlling idea, highlight all the areas in your document that are on track with your controlling idea or bottom line.Integrate key words from your controlling idea into your supporting details. In addition, use transitional expressions to connect your thoughts.Re-read your document. Highlight sentences that demonstrate a lack of adaptation to the audience.Pay attention to the audience's knowledge, needs, beliefs, and/or feelings. CONTENT Goal 1: Offer details that support your ideas Re-read your document. Highlight sentences that could serve as the controlling idea or bottom line. You may also write a new sentence if you wish.Now that you have the controlling idea or bottom line of your document, brainstorm support for it. This support will become the bottom line or controlling idea of the paragraphs in your document.For each paragraph, brainstorm at least three supporting details.Integrate key words from your controlling idea into your supporting. Re-read your document. Highlight at least two areas where you can include relevant business concepts or terms.Brainstorm three business concepts or terms that you can include in your document.Now incorporate these concepts or terms into your document. Organization Goal 1: Establish and maintain a controlling idea or bottom line throughout the document. Re-read your document. Highlight sentences that could serve as the controlling idea or bottom line. You may also write a new sentence if you wish.Now that you have the controlling idea or bottom line of your document, brainstorm support for it. This support will become the bottom line or controlling idea of the paragraphs in your document.For each paragraph, brainstorm at least three supporting details.Integrate key words from your controlling idea into your supporting details. In addition, use transitional expressions to connect your thoughts.Re-read your document. Highlight all words and phrases that sound negative such as do not, no, stop, and not, as well as words that convey a negative, unpleasant, or disagreeable tone such as unfortunately, cannot, unable to, problem, difficult, error, loss, failure, or regret.Revise your document to accentuate the positive and de-emphasize the negative: Goal 2: Use active voice. Re-read your document. Highlight all sentences that use passive voice.Revise those sentences so that they are in the active voice.Re-read your document. Highlight all wordy sentences.Revise all highlighted sentences. Goal 4: Correct fragment errors. Re-read your document. Highlight all sentence fragments.Revise fragments by combining fragments with other sentences or providing a subject and a verb for the sentence fragment.Re-read your document. Highlight all run-on errors.Revise run-ons by identifying sentences and placing periods at the end of them. Mechanics Goal 1: Follow these steps to improve your use of mechanics and conventions. Use the MY Editor feedback to improve your understanding of mechanics and conventions. Pay attention to the specific feedback that MY Editor gives you as you compose and edit your document. Begin by revising any spelling or punctuation errors you have committed. Then run MY Editor again to reexamine any remaining grammar errors that remain. Write down the terms used in the feedback. Study the terms that came up most often. When you master your understanding of a particular term, move on to a new one. Network to improve your understanding of mechanics and conventions. Start or join a small, serious study group on the topic of mechanics and conventions. Ask your instructor to recommend other resources to help you master mechanics and conventions. When you rewrite your document, pay attention to your sentences to avoid errors in mechanics and conventions. Place a period at the end of each of your complete thoughts/sentences. Place the subjects of your sentences as close as you can to the beginning of your sentences. When you rewrite your document, focus on correcting the errors that came up the most often in the original document.WRITEEXPERIENCE: GRADING CRITERIA Focus Goal1: Establishand maintain a controlling idea or bottom line throughout the document in orderto achieve the purpose established in your writing prompt. .Re-read your document. Find a sentence thatyou could use as the controlling idea or bottom line of your document. You mayalso write a new sentence if you wish. Once you have your controlling idea, highlightall the areas in your document that are on track with your controlling idea orbottom line. Integrate key words from your controlling ideainto your supporting details. In addition, use transitional expressions toconnect your thoughts. Goal2:Understandand connect with the intended audience. Re-read your document. Highlight sentencesthat demonstrate a lack of adaptation to the audience. Pay attention to the audience's knowledge,needs, beliefs, and/or feelings. CONTENT Goal1: Offerdetails that support your ideas Re-read your document. Highlight sentencesthat could serve as the controlling idea or bottom line. You may also write anew sentence if you wish. Now that you have the controlling idea orbottom line of your document, brainstorm support for it. This support will become thebottom line or controlling idea of the paragraphs in your document. For each paragraph, brainstorm at least threesupporting details. Integrate key words from your controlling ideainto your supporting. Goal2:Use business concepts and terms in your document. Re-read your document. Highlight at least twoareas where you can include relevant business concepts or terms. Brainstorm three business concepts or termsthat you can include in your document. Now incorporate these concepts or terms intoyour document. Organization Goal 1: Establishand maintain a controlling idea or bottom line throughout the document. Re-read your document. Highlight sentencesthat could serve as the controlling idea or bottom line. You may also write anew sentence if you wish. .Now that you have the controlling idea orbottom line of your document, brainstorm support for it. This support willbecome the bottom line or controlling idea of the paragraphs in your document. For each paragraph, brainstorm at least threesupporting details. Integrate key words from your controlling ideainto your supporting details. In addition, use transitional expressions toconnect your thoughts. language Goal 1: Accentuate thepositive and de-emphasize the negative in your document. Re-read your document. Highlight all words andphrases that sound negative such asdo not, no, stop, andnot, aswell as words that convey a negative, unpleasant, or disagreeable tone such asunfortunately,cannot, unable to, problem, difficult, error, loss, failure, orregret. Revise your document to accentuate thepositive and de-emphasize the negative: Goal 2:Use active voice. Re-read your document. Highlight all sentencesthat use passive voice. Revise those sentences so that they are in theactive voice. Goal 3:”Omitneedless words.” Re-read your document. Highlight all wordysentences. Revise all highlighted sentences. Goal 4:Correct fragment errors. Re-read your document. Highlight all sentencefragments. Revise fragments by combining fragments withother sentences or providing a subject and a verb for the sentence fragment. Goal 5:Correct run-on errors. Re-read your document. Highlight all run-onerrors. Revise run-ons by identifying sentences andplacing periods at the end of them. Mechanics Goal 1:Follow these steps to improve youruse of mechanics and conventions. Use the MY Editor feedback to improve yourunderstanding of mechanics and conventions. Pay attention to the specific feedback that MYEditor gives you as you compose and edit your document. Begin by revising anyspelling or punctuation errors you have committed. Then run MY Editor again toreexamine any remaining grammar errors that remain. Write down the terms used in the feedback. Study the terms that came up most often. When you master your understanding of aparticular term, move on to a new one. Network to improve your understanding ofmechanics and conventions. Start or join a small, serious study group onthe topic of mechanics and conventions. Ask your instructor to recommend otherresources to help you master mechanics and conventions. When you rewrite your document, pay attentionto your sentences to avoid errors in mechanics and conventions. Place a period at the end of each of yourcomplete thoughts/sentences. Place the subjects of your sentences as closeas you can to the beginning of your sentences. When you rewrite your document, focus oncorrecting the errors that came up the most often in the original document.

Develop a response that includes examples and evidence to support your ideas, and which clearly communicates the required message to your audience. Organize your response in a clear and logical manner as appropriate for the genre of writing. Use well-structured sentences, audience-appropriate language, and correct conventions of standard American English.

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