What Would You Do?

Instructions
Please read the What Would You Do? case study shown on page 256 of your textbook, and compose an essay with a minimum of 500 words by using the questions in the case as your prompts for writing the essay.
Please utilize your readings and any outside research to develop a viable response and/or solution. Please be sure to cite your textbook and any outside sources, and format your paper in accordance with proper APA formatting.
Submit Unit VI Case Study

THIS IS THE CASE STUDY ON PAGE 256

WHAT WOULD YOU DO?
You are the managerof a franchised, 90-room limited-service hotel property located across thehighway from 7 Flags, a major amusement park that is extremely busy in thesummer. One of the most popular family packages your hotel sells includes atwo-night stay (in on Friday night, out on Sunday morning), complimentarybreakfast, and tickets to 7 Flags. You purchase the tickets in a large quantityfrom the 7 Flags group sales department. Your packages are marketed directly byyour hotel and sold through select travel agents to whom you pay a salescommission.
At3:00 P.M. on a Saturday afternoon in July, lightning from asevere thunderstorm strikes a major electrical transformer in the area, causinga power outage that includes the amusement park and results in the itsimmediate closure. Your hotel is sold out. The power company is unsure how longit will take to fully restore power, but its estimate is hours, not minutes.Your hotel has a backup generatorthus, essential hotel services such asemergency lighting and power to the property management system (PMS) aremaintained.
Yourlobby, however, is filled with families seeking to check out (it is 4:30 P.M.) so they can leave the area and drive back to theirhomes (where most of them will have power.) Approximately 60 guests want tocheck out. None of these guests believe they should have to pay for theirSaturday night stay because, due to the power outage, they will not use theirreserved rooms. Some want a refund for Friday night as well, claiming the hoteldid not provide the complete two-day package that was promised.

Would you bill these 60 guests for Saturday night’s stay even if they elect to leave?
Would you give the guests any other compensation?
Would your course of action be affected if you learned the theme park had made the decision to refund the price of admission to all those who entered the park on that day?
If the theme park had made the refund mentioned, do you believe the amount of the refund belongs to the disappointed park attendee or to your hotel?
Describe briefly how the decision you make will affect:

Your relationship with the theme park’s management

The relationship with your franchisor
Your relationship with travel agents marketing your packages